Honouring Minds [ABN 99632516682] is committed to protecting your privacy. This Privacy Policy explains how
we collect, use, disclose and manage your personal information in accordance with the Privacy Act 1988 (Cth)
and the Australian Privacy Principles.
We provide coaching, consulting and related services to individuals and businesses. In the course of providing
these services we collect personal and business information to understand your goals, circumstances and needs.
By engaging our services, visiting our website or providing us with your information, you consent to the collection
and use of your information in accordance with this Privacy Policy.
1. WHAT PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information from you:
Personal information
– Your name, date of birth and contact details including phone number, email address and postal
address
– Your occupation, business name and ABN
– Payment and billing information including bank account or credit card details
– Information you provide when you enquire about, book or purchase our services
– Communications between us including emails, messages and feedback
– Business information including your business name, ABN, business address and the nature of your
business
– Personal and professional goals, challenges, aspirations and the circumstances you share with us
in the course of coaching or consulting sessions
– Sensitive personal information you voluntarily disclose during sessions, including personal
circumstances, relationships, mental or emotional wellbeing and other context relevant to your
goals
– Notes, session recordings (where agreed) and other content generated during the coaching or
consulting engagement
– Information shared by other participants in group programs, which is subject to strict participant
confidentiality obligations
2. HOW WE COLLECT YOUR INFORMATION
We collect personal information in the following ways:
– Directly from you when you complete a booking, enquiry or intake form
– When you sign a service agreement or other contract with us
– Through our website, social media profiles or online booking systems
– Via email, phone, direct message or in person conversations
– Through third party platforms or payment processors you use to engage with us
– From publicly available sources where relevant
We will only collect information that is reasonably necessary for the delivery of our services. You are not
required to provide us with personal information, but if you choose not to, we may not be able to provide you
with the services you are seeking.
3. WHY WE COLLECT IT AND HOW WE USE IT
We collect and use your personal information for the following purposes:
– To provide, manage and deliver our services to you
– To process payments and issue invoices and receipts
– To communicate with you about your booking, project or engagement
– To respond to your enquiries and provide customer support
– To comply with our legal obligations
– To improve our services and business operations
– For marketing and promotional purposes where you have consented or where permitted by law
– To design and deliver personalised coaching or consulting support tailored to your goals and
circumstances
– To track your progress and adjust our approach over the course of the engagement
– To facilitate group program sessions and manage participant communications
We will not use your personal information for any purpose that is unrelated to our services without your
consent.
4. WHO WE SHARE IT WITH
We may disclose your personal information to the following types of third parties:
– Third-party service providers who assist us in delivering our services, including payment
processors, accounting software, scheduling platforms, cloud storage providers and email service
providers
– Our contractors, subcontractors or assistants engaged to assist with delivery of your project or
engagement
– Professional advisors including our lawyers and accountants
– Regulatory bodies or government agencies where required by law
– Guest experts or specialist contractors who deliver components of a group program, to the extent
necessary for delivery
– Learning management systems, course platforms or community platforms used to host your
program or course content
– Artificial intelligence tools and platforms we use to assist with the delivery of our services
We do not sell your personal information to any third party. We do not share your information with third
parties for their own marketing purposes without your consent.
5. STORAGE, SECURITY AND OVERSEAS TRANSFERS
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised
access, modification or disclosure. We store your information securely using password-protected systems,
encrypted storage and access controlled platforms.
Some of the third party platforms and service providers we use to operate our business may store or process
your information outside of Australia, including in countries that may not have equivalent privacy protections
to those in Australia. By using our services, you consent to your personal information being transferred to
and stored outside Australia where this is necessary for the delivery of our services.
We will take reasonable steps to ensure that any overseas recipients handle your personal information in
accordance with the Australian Privacy Principles or are otherwise bound by comparable privacy obligations.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was
collected, or as required by law.
6. USE OF ARTIFICAL INTELLIGENCE
We may use artificial intelligence (AI) tools and technologies to assist us in delivering our services. This
includes using AI to:
– Draft, refine and summarise notes, communications and session summaries
– Prepare resources, frameworks and materials for your engagement
– Research and analyse information relevant to your goals
– Generate ideas, suggestions and recommendations
– Assist with administrative tasks such as scheduling, drafting communications and reporting
When we use these tools we may input information you have provided to us, such as your business
information, goals and engagement details. We take reasonable steps to ensure the AI tools we use are
reputable and offer appropriate privacy and security protections.
We will not input sensitive information you share with us, including personal circumstances, relationships or
details about your wellbeing, into AI tools unless it is necessary, you have consented, or we are otherwise
permitted by law. Where we do, we take care to limit and de-identify the information where possible.
We do not rely solely on AI to make decisions that have a significant effect on you. All AI assisted content
and outputs are reviewed by us before they are used.
Many AI tools and providers are located overseas and may store or process your information outside
Australia. Where we use these tools, your information may be transferred to and processed in other
countries in accordance with the Storage, Security and Overseas Transfers section of this policy.
7. YOUR RIGHTS
You have the right to:
– Request access to the personal information we hold about you
– Request that we correct any personal information that is inaccurate, incomplete or out of date
– Request that we delete your personal information in certain circumstances
– Withdraw your consent to the use of your personal information for marketing purposes at any time
– Make a complaint if you believe we have not handled your personal information in accordance with
the Australian Privacy Principles
To exercise any of these rights, please contact us using the details below. We will respond to all requests
within a reasonable timeframe. We may need to verify your identity before processing your request.
8. COOKIES AND WEBSITE ANALYTICS
If you visit our website, we may use cookies and similar technologies to collect information about how you
use our site. This may include your IP address, browser type, pages visited and time spent on our site. This
information is used to improve our website and understand how visitors interact with our content.
You can disable cookies through your browser settings. Disabling cookies may affect your ability to use
some features of our website.
9. MARKETING COMMUNICATIONS
We may send you marketing communications about our services where you have consented to receive them
or where permitted by law. You may opt out of receiving marketing communications at any time by
contacting us or by using the unsubscribe link included in any marketing email we send.
10. MAKING A COMPLAINT
If you have a concern about the way we have handled your personal information, please contact us in the
first instance using the details below. We will investigate your concern and respond within a reasonable
timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian
Information Commissioner (OAIC) at www.oaic.gov.au.
11. CONTACT US
For any privacy related enquiries, requests or complaints, please contact us at:
Honouring Minds
5 Calder Cres, Mountain Creek, QLD, 4557
0439 699 369
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal
obligations. When we make material changes, we will update the policy on our website and note the date of
the most recent revision below. We encourage you to review this policy periodically.
Last updated: 8th July 2026
Her Legal Edge
